Q1: Are you factory or trade company?
A1: We are factory. And we have ourselves trading company.
Q2: How about the warranty terms of your machine?
A2: One year for the whole machine and two years for screw air end, except consumble spare parts.
Q3: Could you provide some spare parts of the machines?
A3: Yes, we can offer.
Q4: What about product package?
A4: We will pack the products strictly with standard wooden carton.
Q5: Can you customized the voltage of products?
A5: Yes, the voltage can be customized according to your requirement. Like 380V/60HZ, 415V/50HZ, 220V/60HZ and so on.
Q6: Can you provide samples?
A6: Yes, we cam provide samples.
Q7: How long will you take to arrange production?
A7: Regular model within 7-15 days. Customized model within 25-30 days.
Q8: How about your customer service?
A8: 24 hours on-line service available. 48 hours problem solved promise.
Q9: Which payment term can you accept?
A9: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.
Q10: Which trade term can you accept?
A10: Available trade terms: FOB, CIF, CFR, EXW, CPT, etc.