Q Are you a trading company or a factory?
A We are an integrated industry and trade, and have our own factory.
Q Where is your factory located?
A Our factory is located in Songjiang district, Shanghai of China. In addition, we also have factories in Dongguan and Ningbo.
Q Can you customize the machine?
A We support OEM/ODM service and can customize the machine according to your requirements.
Q What is the MOQ?
A According to the customer's requirements.
Q What are your services during the purchase process?
A Pre-sales: Visit the factory, Technical solutions and program design services, Proofing services, Sample testing services.
On-sales: Technical training, Installation and commissioning services.
After-sales: Free non-wearable parts, Repair service, Video technical support, Online remote guidance.
Q How long is your warranty period?
A We offer a one-year warranty.
Q What is the payment terms?
A We ship with full payment, and we can negotiate payment terms.
Q How long is the delivery time?
A Delivery time for standard machines: 7-15 working days
Delivery time for customized machines: According to the degree of customization, about 1-3 months
Q Can you provide samples?
A We provide sampling service, but you need to send us the sample by courier.